Customer Service

Customer service

E-mail support@bulkchocolatesupply.com. We answer on business days, usually within a few hours.

Ordering

Add the cases you want to the cart and check out with a credit card — no account is required, though creating one lets you reorder in a click. You'll get an e-mail confirmation right away and a tracking e-mail when the order ships.

Shipping

Orders ship from our New Jersey warehouse by FedEx or UPS, normally the next business day for in-stock items. Rates are calculated at checkout from the real weight of your cases. Chocolate is packed with insulation and ice packs in warm weather; see our shipping policy for the hot-weather details.

Returns

Chocolate is food, so for health and safety reasons we can't accept returns of edible products. If anything arrives damaged or wrong, e-mail us within 48 hours with a photo and we'll make it right. Full details in our refund policy.

Sales tax

Sales tax is charged where the law requires it. If you are buying for resale and hold a resale certificate, e-mail it to support@bulkchocolatesupply.com and we'll set your account to tax-exempt.

Privacy

How we handle your information is described in our privacy policy. We never sell or share your details.