Shipping policy
Shipping Policy
Bulk Chocolate Supply ships from our warehouse in Mount Laurel, New Jersey. We ship chocolate every working day and we pack it to arrive in usable condition — the rules below exist for that reason.
Processing time
- In-stock orders ship within 48 business hours. Ground and parcel orders placed before 1:30 PM ET usually ship the same or next business day; orders placed after 1:30 PM ET ship the next business day.
- Freight (LTL) orders placed before 2:00 PM ET are staged the same day; after 2:00 PM, the next business day.
- Weekend and holiday orders are processed the following business day.
- Special-order items marked "arrives in 8 days" are ordered from the manufacturer when you order and ship as soon as they land — typically 8–10 business days. If an order mixes in-stock and special-order items, we ship what is in stock and the rest follows at no extra freight charge.
How we ship
- Parcel: FedEx Ground, FedEx Home Delivery, UPS and USPS, with 3-day, 2-day and overnight options at checkout. Transit time starts the business day after pickup.
- Freight (LTL pallets): larger orders ship on wrapped pallets by LTL carrier. Freight is quoted at checkout or by our team. Lift-gate, inside delivery, call-ahead and residential delivery are carrier accessorials billed at cost; please tell us before we ship if your dock needs them.
- Local truck delivery (NJ, PA, NY, MD, VA routes): weekly routes, $500 minimum order. Route deliveries are confirmed with a time-stamped, location-tagged delivery photo rather than a signature.
- Canada: FedEx. Duties, taxes (GST/PST/QST) and brokerage fees are paid by the recipient and typically run 12–18% of order value.
Hot-weather shipping (chocolate melts)
When temperatures along the route exceed roughly 75°F we change how meltable products ship:
- Meltable orders ship Monday through Wednesday only, so nothing sits in a trailer over a weekend.
- They go in insulated liners with cold packs, which hold for about 48 hours, so we limit them to services of two days or less — we may upgrade your service and charge the difference, or hold the order to the next Monday.
- Ship to a business address where possible; deliveries arrive earlier in the day. Bring the package inside promptly and let softened product rest at room temperature before opening.
- Heat damage on orders shipped outside these rules at the customer's request is not refundable.
Tracking and delivery
You receive tracking by e-mail when the order ships. Inspect every delivery and report damage, shortage or errors within 72 hours with photos (see our Refund & Return Policy); we file the carrier claim for you.
Contact
support@bulkchocolatesupply.com · 888-261-8277 · Royal Enterprises d/b/a Bulk Chocolate Supply, 717 Fellowship Road, Unit C, Mount Laurel, NJ 08054.
Last updated October 25, 2026.