Refund policy
Refund & Return Policy
Bulk Chocolate Supply (operated by Royal Enterprises, Mount Laurel, NJ) sells chocolate and confectionery ingredients to businesses. Because everything we ship is a food product, our policy is built around getting problems fixed fast rather than sending product back and forth.
Chocolate and all food products are not returnable
Chocolate, coatings, cocoa, inclusions and every other consumable product cannot be returned or exchanged once shipped. This is a food-safety requirement (FDA) and applies whether or not the case has been opened. Please check item numbers, pack sizes and quantities before you place the order; ordering by item number rather than description avoids most mistakes.
Damaged, short or incorrect shipments — tell us within 72 hours
If anything arrives damaged, melted, short, or not what you ordered, contact us within 72 hours of delivery (delivery time per the carrier's tracking or our delivery photo). Send photos of the cartons, the labels and the product with your order number. We will replace the product, credit it, or refund it — your choice — and we handle any carrier claim ourselves so you don't have to. Reports after 72 hours cannot be accepted.
Heat damage
Chocolate melts. During warm weather we ship meltable products Monday through Wednesday only, in insulated liners with cold packs, on services of two days or less (see our Shipping Policy). Product that softens in transit and resets at room temperature is not damaged — bloom or surface marks do not affect use. Heat damage on orders where the customer declined our hot-weather shipping, chose a slower service, or let a delivered package sit outdoors is not refundable.
Special-order items
Items marked "arrives in 8 days" (or a similar lead time) are ordered from the manufacturer for you when you place the order. They cannot be cancelled or refunded once we have placed them with the manufacturer, and they are subject to the manufacturer's availability. We will tell you the day they land and the day they ship.
Non-food items
Molds, tools and other non-edible items may be returned within 72 hours of delivery if unused and in their original packaging. Return shipping is at your cost, and a 15% restocking fee applies to returns requested after the 72-hour window or to orders placed in error.
Refunds
Approved refunds go back to the original payment method within 5–7 business days. Shipping charges are refunded only when the error was ours.
Contact
Customer Service: support@bulkchocolatesupply.com · 888-261-8277 · Royal Enterprises d/b/a Bulk Chocolate Supply, 717 Fellowship Road, Unit C, Mount Laurel, NJ 08054.
Last updated October 25, 2026.